Support

How do I create an account?

You can create an account by signing in with Apple or Google. Simply tap the "Sign in with Apple" or "Sign in with Google" button on the login screen and follow the on-screen instructions.

How do I delete my account?

You can delete your account directly from within the app. Go to Settings → Account → Delete Account. After deletion, your data will be retained for 30 days, then permanently removed.

How do I manage my subscription?

Subscriptions are managed through Apple's App Store. Go to Settings → [Your Name] → Subscriptions on your iOS device to view, modify, or cancel your subscription.

How do I connect Apple Health?

When you first use features that require health data, the app will prompt you to connect Apple Health. You can also manage permissions in iOS Settings → Privacy & Security → Health → Eggplant.

Why isn't my sleep data syncing?

Make sure you've granted Apple Health permissions for sleep data. Also ensure your device is connected to the internet and that you've allowed background app refresh for Eggplant in iOS Settings.

Can I get a refund for my subscription?

Refunds are handled through Apple's App Store policies. You can request a refund through Apple's support system or your purchase history. Eggplant does not process refunds directly.

Is my health data secure?

Yes. All data is transmitted securely over HTTPS using SSL/TLS encryption. We do not sell your personal information. Your health data is only used to provide app features and is never used for advertising. See our Privacy Policy for more details.

The app is crashing or not working properly. What should I do?

Try the following steps: 1) Close and restart the app, 2) Update to the latest version from the App Store, 3) Restart your device, 4) Check that you have a stable internet connection. If the issue persists, contact us with details about when the issue occurs.

Does Eggplant provide medical advice?

No. Eggplant provides wellness tools and insights for general health and lifestyle tracking only. It is not a medical device and does not diagnose, treat, cure, or prevent any disease. Always consult qualified healthcare professionals for medical advice.

How do I update the app?

Updates are available through the App Store. Go to the App Store app, tap your profile icon, and check for updates. You can also enable automatic updates in iOS Settings → App Store.